Have any questions? We'd love to help you.



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1-888-936-3653

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Monday to Friday

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info@wittycookie.com

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24 hour response time



Are there any setup fees or hidden charges?
None.

Can I change my plan later?
Absolutely! You can upgrade or downgrade your plan at any time.

Can I cancel my subscription at anytime?
Yes. You can cancel anytime and there are no cancellation fees or penalties.

What happens to my website when I cancel?
Just like your cellphone service, your website will be inactive until you subscribe again.

Can I buyout my website when I cancel?
Of course, but why would you?

How does your buyout work? I just want to know.
Every client situation is unique, so contact us and we'll discuss it together.

I have my own host. Do I have to use yours?
Yes, in order for us to properly and efficiently manage all clients' requests.

How can I make changes and update my website?
All plans include ongoing support and updates. Simply request to us via our project management system and we will take care of the rest.

Are your updates really unlimited?
Yes. You can request as many content and media changes as you like. You can even request for a full redesign if you subscribe to the Plus plan.

What happens if I don't like the design you created?
We will keep trying until we make it right. After all, there are no commitments to your plan, so it wouldn't make sense for us to give up.

What's the turnaround time for updates?
We can't say as every task is unique. We do promise a 24-72 hour acknowledgement time.